KMI Support
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Topics: 8 / Replies: 1590
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RE: Offline Address Books and Exchange 2010 to 2016 Migration

@ozoncomp if I recall you will have to manually recreate the OAB because you can’t migrate them. You will need to look at the current configuration an…

6 years ago
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RE: Can’t delete Company

@comelfex First I would make sure you are on the latest version but also if you deleted it on the backend then it may have to be removed with SQL mana…

6 years ago
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RE: Cloud Panel Service Error

@netechcomp what happens when you run Get-MailboxStatistics -Identity with Exchange powershell?

6 years ago
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RE: User Database Location

On the user’s page for the company if you click the arrow on the left of the user to expand the user it will show which mailbox database it belongs to…

6 years ago
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RE: Adding Public Folder Mailbox – no Root Folder created

@pncsupport can you please email me directly at jdixon@knowmoreit.com?

6 years ago
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RE: Change domain password / login error

@tnovak You would need to show a picture of IIS. There won’t be a folder in that path. Are you getting a 404, 500, or some other error?

6 years ago
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RE: Change domain password / login error

@tnovak you need to get on the server that is is installed on and go to

6 years ago
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RE: Want to change account that CloudPanel Service runs under

@connectsys I suggest you uninstall it and install it again making sure you are using a recent version. If you choose Windows Authentication then it w…

6 years ago
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RE: Adding Public Folder Mailbox – no Root Folder created

In that case I’d like to connect and look at the issue. Also you can get rid of that CloudPanel Scheduler in that picture

6 years ago
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RE: Adding Public Folder Mailbox – no Root Folder created

@pncsupport Please update to version 3.1.0315 that was just released to see if it is still an issue. If it is, I would like to connect and take a look…

6 years ago
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RE: Adding Public Folder Mailbox – no Root Folder created

@pncsupport if it was removed on the backend then it will have to be manually removed out of the CloudPanel database. If you are familiar with SQL man…

6 years ago
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RE: Adding Public Folder Mailbox – no Root Folder created

@pncsupport the log files in CloudPanel should give us some more details. In the version that was just released 3.2.0315 we did put more a tim delay b…

6 years ago
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RE: Adding Public Folder Mailbox – no Root Folder created

There is a checkbox stating “Do not update Exchange when saving”. Are you unchecking that?

6 years ago
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RE: HTTP 500 Internal Server Error after fresh install

Issue was with IIS. Uninstalled IIS and reinstalled with less options and it started working.

6 years ago
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RE: HTTP 500 Internal Server Error after fresh install

Please email sales@knowmoreit.com and we can send you a remote support link.

6 years ago
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