KMI Support
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Topics: 8 / Replies: 1565
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RE: Missing companies when creating groups

Yes, this is a bug when resellers are disabled and we have corrected it. We plan on releasing an update at the beginning of next week.

5 years ago
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RE: Error 500 using reports

Please send all the log files in the log directory where CloudPanel is installed

5 years ago
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RE: Error 500 using reports

Send send the logs to support@knowmoreit.com. I wouldn’t attach them here unless it gives you a “private” option because it could contain some sensiti…

5 years ago
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Answer to: Enable Journaling for one tenant

Instead of using “Microsoft Exchange” as the value try using the value from the MicrosoftExchangeRecipientEmailAddress (example: MicrosoftExchange329e…

5 years ago
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RE: ErrorNoRespondingCASInDestinationSite when using FullAccess

There isn’t a way to “propagate” the settings down to the mailboxes using it unfortunately. We went back and forth on that for a while and decided not…

5 years ago
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RE: ErrorNoRespondingCASInDestinationSite when using FullAccess

Make sure you are entering the cost/price currently according to your system locale. Updating the mailbox plan’s don’t push the new updated settings b…

5 years ago
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RE: ErrorNoRespondingCASInDestinationSite when using FullAccess

Mac does use EWS and on the mailbox plans in CloudPanel you need to make sure EWS (and ECP) are enabled. It could be they were. It looks like you set …

5 years ago
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Answer to: ErrorNoRespondingCASInDestinationSite when using FullAccess

Usually archiving happens on the server side and doesn’t actually check the individual mailboxes. CloudPanel does remove “Authenticated Users” from ha…

5 years ago
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RE: Missing companies when creating groups

If you have already created companies then it won’t be so easy. We would most likely have to help. You can keep resellers disabled and we will look at…

5 years ago
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RE: Missing companies when creating groups

It could be a bug and we will check that out. I would suggest you use resellers anyways because it will be there in case anything changes in the futur…

5 years ago
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RE: Notes section per Reseller and Company

No, you can only lock a single database to a single company.

5 years ago
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RE: Notes section per Reseller and Company

That is a good idea but you know that you can lock a company down to a specific mailbox database: Maybe doing that would be better?

5 years ago
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Answer to: Bug in Outlook 2016 for mac

It could be you have EWS turned off on the mailbox plan that CloudPanel uses because I believe it uses EWS to connect. I doubt it would be anything to…

5 years ago
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RE: 500 error after adding company

It shouldn’t let you add a company without a plan. What version are you running?

5 years ago
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RE: Exchange Mailbox Database not showing

That’s because you aren’t supposed to be working on Saturday/Sunday 😛 Glad you figured it out!

5 years ago
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