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Topics: 8 / Replies: 1575
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RE: missing Size History for new created customer

Oh, that is interesting. Do you know how to open the Google developer tools in Chrome to see if there are any errors when you open that page for that …

1 week ago
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Answer to: missing Size History for new created customer

Size history is collected over time by the CloudPanel Service. Please verify you have the CloudPanel Service installed and it is currently running. Th…

1 week ago
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RE: is it possible to implement two-factor authentication when logging into mail

Scanning that QR code should add it to your authenticator app which will give you a 6-digit code that rotates. For example in Google Authenticator. Yo…

3 weeks ago
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RE: is it possible to implement two-factor authentication when logging into mail

There is not at the moment. You enable it for the user(s), the next time the login, they will be presented with a QR Code that they need to scan and c…

4 weeks ago
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RE: is it possible to implement two-factor authentication when logging into mail

The picture you sent will enable two factor on any user in CloudPanel assigned that role, for CloudPanel only. The next time they login, it will promp…

1 month ago
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Answer to: is it possible to implement two-factor authentication when logging into mail

Hello, The two factor in CloudPanel is only for CloudPanel and not email. For email, you would need to look at a third party solution. DUO can do OW…

1 month ago
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Answer to: ADSync is not working anymore.

Your CloudPanel is not responding to request from the service because the service is getting a status code 0. To troubleshoot, you will need to put Cl…

1 month ago
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Answer to: Exchange Migration

Are you attempting to swap everyone over at once over a weekend or slowly migrate users? If you are going to swap over, I would suggest just following…

4 months ago
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Answer to: Please Help Service down

It is saying that the username and password on the IIS application pool is wrong. Please open IIS, go to application pools, find the one CloudPanel is…

4 months ago
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Answer to: New feature request

Yes, we will get that added. I will let you know when it is available, should only take a week or so.

4 months ago
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RE: Latest Version (3.2.1016) issue with installing CloudPanel Service

The user installing it needs permission to the SQL server and the service account you are using needs log on as a service. Since it is failing with un…

5 months ago
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RE: Cannot delete company from companies tab

In almost all cases so far, that has been the issue. CloudPanel utilizes port 636 and has to trusted the LDAP certificate bound to the LDAPS service o…

6 months ago
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Answer to: Cannot delete company from companies tab

The latest uses port 636 and needs a certificated on the DC. Do you have an internal CA? Copy the ldp.exe program from a domain controller and run it …

6 months ago
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RE: Latest Version (3.2.1016) issue with installing CloudPanel Service

These are different issues, but for yours, I would recommend a uninstall of the service and install it again. If you want to check the root cause, ope…

7 months ago
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