VERSION: 3.2.1007.1
I have scheduled reporting for SPLA but i have never got the data for previus month.
Current always works.
What am i doing wrong or have missed?
Hi Leif,
I apologize for the delay, but this was held up in moderation for some reaosn. If the SPLA report is missing data, then it is most likely due to the CloudPanel service not running or not communicating properly. This server is responsible for collecting that data on an interval. The first place to check would be the CloudPanel service log files c:\Program Files (x86)\Know More IT\CloudPanel Service\logs
I can’t see anything wrong in the log files.
Is it the service.log or reporting.log file I should see something in?
Have updated to latest version today just for you to know.
Previus time we had some trouble with the Swedish language installed on server. Can that be an issue?
Regards
Leif
I guess it is possible but I wouldn’t think so unless it is failing on a conversion, which should show in the log files. The service.log is what we should see something in, but you may need to enable DEBUG mode and restart the service ( https://kb.knowmoreit.io/en/enable-debug-mode).
I assume what you saw in the log file is it looks like it is running and completely right? It should show jobs starting and stopping. If you can, send the logs to support@knowmoreit.io if it continues to be an issue.