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Topics: 8 / Replies: 1576
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RE: Problem with disabling users in CloudPanel

Would you be willing to install a new build that isn’t released yet? Also, can you send all of the CloudPanel Scheduler logs to support@knowmoreit.i…

11 months ago
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RE: Request for change functional update

We can certainly add this option. I’ll create a internal request

11 months ago
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RE: Problem with disabling users in CloudPanel

It sounds like the service isn’t finding that user GUID in the call to AD and is resulting in it being enabled again. Could you tell me what version y…

11 months ago
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Answer to: Problem with disabling users in CloudPanel

Can you confirm if the user is actually getting disabled in Active Directory, and when you see it automaticallyed enabled, is it back to enabled in Ac…

11 months ago
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Answer to: Mailbox does not appear under Company users

Hello, You will want to import the user into CloudPanel following this article:/p>

12 months ago
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RE: Billing Report

Hi @lthompson, Yes, we apologize for that but we are trying to wrap up our new version which had quite a bit of changes. We haven’t had an issue rep…

12 months ago
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RE: Unable to export pst File

I would need to double check, but I don’t believe so. I think it stays there for historical reference, but it does check if the file actually exists b…

1 year ago
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RE: Unable to export pst File

The permission group you setup in CloudPanel most likely doesn’t have the PST options checked. You need to give them permissions to access that

1 year ago
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RE: Unable to export pst File

It would be the CloudPanel setup page. Use the menu at the top right, then click CloudPanel settings. It’s the page you first used to setup CloudPanel…

1 year ago
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Answer to: Unable to export pst File

Hello, have you walked through the setup guide on the PST exports:/p> You will need to provide a UNC path with permissions in the CloudPanel setting…

1 year ago
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RE: Billing Report

That would be on the CloudPanel service log files, so you would want to make sure your service is running and is up to date with the same version. C…

1 year ago
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RE: Billing Report

Just curious, but if you schedule this report in CloudPanel, does it successfully send the report or does that fail with a timeout as well?

1 year ago
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RE: Billing Report

I wasn’t able to reproduce this, so I may need to give you a SQL query to run in SQL Server Management Studio to see if it completes there. I assume t…

1 year ago
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RE: Billing Report

Let me repro this and make sure it isn’t happening for others. Outside of that, I think we may need to do a remote session. Can you share the resour…

1 year ago
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Answer to: Billing Report

Could you tell me what version you are on, how many users you have in the system and the size of your SQL database? It sounds like it is running the q…

1 year ago
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