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Topics: 8 / Replies: 1587
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Answer to: Problem creating/updating new Company

It is saying that your DC is not able to be contacted. Check the primary DC value you have configured in the CloudPanel setup page by accessing it fro…

1 year ago
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Answer to: All logins blacklisted and attempted update to 3.2.1016

It sounds like you have a couple of things going on. The failed logins is one thing and I would check the security event logs on the server (or DCs) t…

1 year ago
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Answer to: server not operational

Can you make sure you have LDAPS configured in your environment? Meaning you have an SSL installed on the domain controllers? You can use self-signed …

1 year ago
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RE: If a domain is changed from type “Authoritative” to “Regular” will the domain be removed from Exchange?

If you change the domain type, it will change it on Exchange only. Basically it will remove it from Accepted Domains.

1 year ago
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RE: Latest Version (3.2.1016) issue with installing CloudPanel Service

That sounds like the user you are using doesn’t have log on as a service rights, but if it was using it before, it must have it. Can you export your A…

1 year ago
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Answer to: Latest Version (3.2.1016) issue with installing CloudPanel Service

When the installer gets stuck in this state, can you open services.msc, find the CloudPanel Service, and re-enter the username & password? It shou…

1 year ago
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Answer to: Company Admins cannot add other company admins

I will have to see if I can reproduce this. It looks like that should be all that is required, but it may be that company admins can’t do this and onl…

1 year ago
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Answer to: Spam Foltering Options

The spam filtering integration is if you have integration with the company called Mailprotector. It isn’t the built-in Exchange spam filtering.

1 year ago
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Answer to: Company Admins cannot add other company admins

On the permission group, you need to give them the “Edit Permission” option. Have you tried that?

1 year ago
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RE: Billing Report

Can you go to the CloudPanel admin page, click on the CloudPanel Service section, and adjust the intervals down from 720 minutes to 360 minutes? Then …

1 year ago
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RE: Billing Report

I suggest we do a remote session and let me look further into your environment since we haven’t had any reports of this report failing for others (we …

1 year ago
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RE: Problem with disabling users in CloudPanel

Would you be willing to install a new build that isn’t released yet? Also, can you send all of the CloudPanel Scheduler logs to support@knowmoreit.i…

1 year ago
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RE: Request for change functional update

We can certainly add this option. I’ll create a internal request

1 year ago
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RE: Problem with disabling users in CloudPanel

It sounds like the service isn’t finding that user GUID in the call to AD and is resulting in it being enabled again. Could you tell me what version y…

1 year ago
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Answer to: Problem with disabling users in CloudPanel

Can you confirm if the user is actually getting disabled in Active Directory, and when you see it automaticallyed enabled, is it back to enabled in Ac…

1 year ago
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