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Unable to export pst File

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Topic starter

Hi , when I try to export pst file I recieve the next picture 

 

and where is possible to see the LOGs file – from this export attempts ?

?

IN Topic starter 2024-07-10 08:13

but another problem – my custimer admin don’t see  PST request  button 

 

I can’t see anything for this permission 

 

KMI Support 2024-07-10 08:33

The permission group you setup in CloudPanel most likely doesn’t have the PST options checked. You need to give them permissions to access that

IN Topic starter 2024-07-17 06:44

After the client download pst, does he has any possibility to remove this file ?

 

 

KMI Support 2024-07-17 17:17

I would need to double check, but I don’t believe so. I think it stays there for historical reference, but it does check if the file actually exists before it gives the download button. So if you delete the file manually, the download button should disappear

1 Answer
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Hello, have you walked through the setup guide on the PST exports: https://kb.knowmoreit.io/en/integrations-msexchange#export-psts

You will need to provide a UNC path with permissions in the CloudPanel settings. Also, if you want to open the CloudPanel.log file located in C:\Program Files (x86)\Know More IT\Logs, it may give us more information.

IN Topic starter 2024-07-09 22:53

Hello,

 

thank you for answer,

 

you advised  “

  • Configure the share path in the setup page of CloudPanel under the Microsoft Exchange tab

but I don’t see any option for this settings under the Microsoft Exchange tab

My VERSION: 3.2.1008.0

 

KMI Support 2024-07-09 23:00

It would be the CloudPanel setup page. Use the menu at the top right, then click CloudPanel settings. It’s the page you first used to setup CloudPanel when you initially installed it.

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