KMI Support
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Topics: 8 / Replies: 1575
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RE: Problem creating/updating new Company

Can you please email support@knowmoreit.io and we will remote in and take a look?

7 months ago
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RE: Problem creating/updating new Company

What version are you on and have you performed any upgrades recently? If you have, please verify LDAPS is working correctly by using ldp.exe. Just b…

7 months ago
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RE: Problem creating/updating new Company

Do you have valid SSL certificates in place for LDAPS on all DCs? They don’t have to be public certificates but can be self signed.

7 months ago
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Answer to: Problem creating/updating new Company

It is saying that your DC is not able to be contacted. Check the primary DC value you have configured in the CloudPanel setup page by accessing it fro…

7 months ago
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Answer to: All logins blacklisted and attempted update to 3.2.1016

It sounds like you have a couple of things going on. The failed logins is one thing and I would check the security event logs on the server (or DCs) t…

7 months ago
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Answer to: server not operational

Can you make sure you have LDAPS configured in your environment? Meaning you have an SSL installed on the domain controllers? You can use self-signed …

7 months ago
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RE: If a domain is changed from type “Authoritative” to “Regular” will the domain be removed from Exchange?

If you change the domain type, it will change it on Exchange only. Basically it will remove it from Accepted Domains.

8 months ago
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RE: Latest Version (3.2.1016) issue with installing CloudPanel Service

That sounds like the user you are using doesn’t have log on as a service rights, but if it was using it before, it must have it. Can you export your A…

8 months ago
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Answer to: Latest Version (3.2.1016) issue with installing CloudPanel Service

When the installer gets stuck in this state, can you open services.msc, find the CloudPanel Service, and re-enter the username & password? It shou…

8 months ago
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Answer to: Company Admins cannot add other company admins

I will have to see if I can reproduce this. It looks like that should be all that is required, but it may be that company admins can’t do this and onl…

8 months ago
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Answer to: Spam Foltering Options

The spam filtering integration is if you have integration with the company called Mailprotector. It isn’t the built-in Exchange spam filtering.

8 months ago
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Answer to: Company Admins cannot add other company admins

On the permission group, you need to give them the “Edit Permission” option. Have you tried that?

8 months ago
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RE: Billing Report

Can you go to the CloudPanel admin page, click on the CloudPanel Service section, and adjust the intervals down from 720 minutes to 360 minutes? Then …

9 months ago
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RE: Billing Report

I suggest we do a remote session and let me look further into your environment since we haven’t had any reports of this report failing for others (we …

9 months ago
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RE: Problem with disabling users in CloudPanel

Would you be willing to install a new build that isn’t released yet? Also, can you send all of the CloudPanel Scheduler logs to support@knowmoreit.i…

10 months ago
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