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Topics: 8 / Replies: 1575
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RE: Latest Version (3.2.1016) issue with installing CloudPanel Service

That sounds like the user you are using doesn’t have log on as a service rights, but if it was using it before, it must have it. Can you export your A…

6 months ago
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Answer to: Latest Version (3.2.1016) issue with installing CloudPanel Service

When the installer gets stuck in this state, can you open services.msc, find the CloudPanel Service, and re-enter the username & password? It shou…

6 months ago
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Answer to: Company Admins cannot add other company admins

I will have to see if I can reproduce this. It looks like that should be all that is required, but it may be that company admins can’t do this and onl…

7 months ago
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Answer to: Spam Foltering Options

The spam filtering integration is if you have integration with the company called Mailprotector. It isn’t the built-in Exchange spam filtering.

7 months ago
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Answer to: Company Admins cannot add other company admins

On the permission group, you need to give them the “Edit Permission” option. Have you tried that?

7 months ago
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RE: Billing Report

Can you go to the CloudPanel admin page, click on the CloudPanel Service section, and adjust the intervals down from 720 minutes to 360 minutes? Then …

8 months ago
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RE: Billing Report

I suggest we do a remote session and let me look further into your environment since we haven’t had any reports of this report failing for others (we …

8 months ago
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RE: Problem with disabling users in CloudPanel

Would you be willing to install a new build that isn’t released yet? Also, can you send all of the CloudPanel Scheduler logs to support@knowmoreit.i…

8 months ago
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RE: Request for change functional update

We can certainly add this option. I’ll create a internal request

8 months ago
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RE: Problem with disabling users in CloudPanel

It sounds like the service isn’t finding that user GUID in the call to AD and is resulting in it being enabled again. Could you tell me what version y…

8 months ago
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Answer to: Problem with disabling users in CloudPanel

Can you confirm if the user is actually getting disabled in Active Directory, and when you see it automaticallyed enabled, is it back to enabled in Ac…

8 months ago
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Answer to: Mailbox does not appear under Company users

Hello, You will want to import the user into CloudPanel following this article:/p>

9 months ago
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RE: Billing Report

Hi @lthompson, Yes, we apologize for that but we are trying to wrap up our new version which had quite a bit of changes. We haven’t had an issue rep…

9 months ago
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RE: Unable to export pst File

I would need to double check, but I don’t believe so. I think it stays there for historical reference, but it does check if the file actually exists b…

9 months ago
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RE: Unable to export pst File

The permission group you setup in CloudPanel most likely doesn’t have the PST options checked. You need to give them permissions to access that

10 months ago
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