Hi,
tried to register new company, but after entering needed data into fields get an error message (attached). Same problem with editing existing company data update.
AD IT Dept Topic starter
2024-11-27 08:55
now all stuck, even logon isn`t possible.
Here`s the log record:
| ERROR | CPService.Tasks.ActiveDirectory.Get_DisabledUsersTask| Error processing disabled users: System.DirectoryServices.AccountManagement.PrincipalServerDownException: The server could not be contacted. —> System.DirectoryServices.Protocols.LdapException: The LDAP server is unavailable.
at System.DirectoryServices.Protocols.LdapConnection.Connect()
at System.DirectoryServices.Protocols.LdapConnection.SendRequestHelper(DirectoryRequest request, Int32& messageID)
at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request, TimeSpan requestTimeout)
at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request)
at System.DirectoryServices.AccountManagement.PrincipalContext.ReadServerConfig(String serverName, ServerProperties& properties)
— End of inner exception stack trace —
at System.DirectoryServices.AccountManagement.PrincipalContext.ReadServerConfig(String serverName, ServerProperties& properties)
at System.DirectoryServices.AccountManagement.PrincipalContext.DoServerVerifyAndPropRetrieval()
at System.DirectoryServices.AccountManagement.PrincipalContext..ctor(ContextType contextType, String name, String container, ContextOptions options, String userName, String password)
at System.DirectoryServices.AccountManagement.PrincipalContext..ctor(ContextType contextType, String name, String userName, String password)
at CPService.Tasks.ActiveDirectory.ADActions.GetDisabledUsers()
at CPService.Tasks.ActiveDirectory.Get_DisabledUsersTask.Execute(IJobExecutionContext context)
[2024-11-27 14:51:22,133] | ERROR | CPService.Tasks.ActiveDirectory.Get_LockedUsersTask| Error processing locked out users: System.Runtime.InteropServices.COMException (0x8007203A): The server is not operational.
It is saying that your DC is not able to be contacted. Check the primary DC value you have configured in the CloudPanel setup page by accessing it from the server CloudPanel is installed on. Then, check that DCs event logs to see if there is any issues.
I have also seen if one of your DCs is having issues, it could affect CloudPanel sometimes even if it’s not the one it’s pointed to due to LDAP referrals
AD IT Dept Topic starter
2024-11-27 09:55
Now managed to log in, but on editing Company – says “The server is not operational.”
KMI Support 2024-11-27 10:13
Do you have valid SSL certificates in place for LDAPS on all DCs? They don’t have to be public certificates but can be self signed.
AD IT Dept Topic starter
2024-11-28 04:11
Self-signed certificate created and attached, LDAP is available on port 636, but nothing changed (CloudPanel and IIS services were restarted).
AD IT Dept Topic starter
2024-11-29 01:36
Hi, any update? We`re unable to manage companies nor add/edit.
Additional info from Application Eventlog:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 11/29/2024 7:37:37 AM
Event time (UTC): 11/29/2024 7:37:37 AM
Event ID: f4f0d7ae29bc44918df6aed85c4a7213
Event sequence: 4
Event occurrence: 1
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT/CloudPanel-1-133773394498248987
Trust level: Full
Application Virtual Path: /CloudPanel
Application Path: C:\Program Files (x86)\Know More IT\CloudPanel\
KMI Support 2024-11-29 01:41
What version are you on and have you performed any upgrades recently?
If you have, please verify LDAPS is working correctly by using ldp.exe. Just because you added an SSL, it can take a reboot or extended time for active directory to activate it. Looking around, this article provides details on it and how to test: https://www.osirium.com/how-to/confirm-a-domain-controller-has-working-ldaps-enabled
If it isn’t that, we will have to schedule a remote session to determine what is going on.
AD IT Dept Topic starter
2024-11-29 01:50
Hi, as stated yesterday LDAP checked with selfsigned certificate, connection passes, connection confirmed.
VERSION: 3.2.1016.0
Only Windows updates were installed last week.
KMI Support 2024-11-29 08:50
Can you please email support@knowmoreit.io and we will remote in and take a look?
