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[Solved] Issue importing users

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Posts: 7
Topic starter
(@cti_it)
Active Member
Joined: 8 months ago

Hello! Having issue with importing importing users from csv into CloudPanel. Everything was set according to provided variables on import page. But import results with following message:

 

Error

Unable to bind to type: System.Collections.Generic.List`1[CloudPanel.Base.Models.ViewModels.UserImportViewModel]
 
 
Running VERSION: 3.2.340.0 
 
4 Replies
Posts: 1550
Admin
(@jdixon)
Noble Member
Joined: 9 years ago

There were a few importing issues resolved in 3.2.0350 and 3.2.0354. I would upgrade when you can.

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Posts: 7
Topic starter
(@cti_it)
Active Member
Joined: 8 months ago

Ok, tried this, but had to update the domain user password. I was able to update the service user but cannot update it within the website and cant login. I tried accessing via localhost as I saw advised elsewhere but I keep getting 404 errors.

 

If looking at IIS config will help you can find screens here: https://sharesync.serverdata.net/us4/s/qQbhoZ7s7gRZX4BKXZxndl003f2b95

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Posts: 1550
Admin
(@jdixon)
Noble Member
Joined: 9 years ago

In the picture it looks like you have a “bin” and a “Config” folder which makes me think the Default Web Site is pointing to the same location as the CloudPanel virtual directory. This will present problems. You either need to change the Default Web Site path back to c:\inetpub\wwwroot or delete the CloudPanel virtual directory.

Also, you showed a picture of the Default Application pool and usually during the CloudPanel install you enter a different application pool, like “CloudPanel”. Verify the application pool that CloudPanel is using and what credentials it is using because it should be using credentials that has access to the SQL database, AD, and Exchange.

This page shows a good example of the IIS application pool: https://kb.knowmoreit.io/en/troubleshooting

If this doesn’t work, let’s do a remote session.

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Posts: 7
Topic starter
(@cti_it)
Active Member
Joined: 8 months ago

Thanks for all the help Jacob, I was able to resolve by adding an https localhost binding. Once that was done I was able to finish the update and import the users successfully 😀 .

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