Hey Team,
hope everything is going well on your end.
We have a problem with the login to the cloudpanel.
I made an update from version 3.2.354.0 to 3.2.368.0 last Friday.
Now we have a strange issue where users try to log in to the cloudpanel, but nothing happens on their end. They stay at the login screen. No error message, nothing shows up.
Fortunately I can still log in and see them as an active session, but they do not see anything.
I tried to create a new user to test if that user can log in, but with that user I have the same problem. The user has the same rights as my own user.
Is that a known issue and is there a way to fix this?
Best regards
Felix
Felix, can you email a screenshot to support@knowmoreit.io?
This issue turned out to be a firewall issue causing problems with the cookies
Please I’m having the same issue, I can’t seem to login
KMI Support 2024-06-05 06:52
@raphyabak what error are you receiving? Is this a new setup or an existing one that was working?
Apparently, it was a disk space issue on the instance
Please i am having the same issue here.. already check the disk space and everything i can think about the cause but everything seems okay.. can anyone help me
KMI Support 2024-06-15 14:36
What issue are you having? Another person just posted about having login issues but it was for another product by another company with the same CloudPanel name
