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[Solved] Not able to add User

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2 Users
Topic starter

I have tried to add User on CloudPane but i get error message

2024-03-12 12:50:50,100 [ERROR] CloudPanel.Modules.UsersModule – Error creating new user for company BOS: System.DirectoryServices.AccountManagement.PrincipalOperationException: An operations error occurred.
—> System.DirectoryServices.DirectoryServicesCOMException: An operations error occurred.

at System.DirectoryServices.DirectoryEntry.CommitChanges()
at System.DirectoryServices.AccountManagement.SDSUtils.ApplyChangesToDirectory(Principal p, StoreCtx storeCtx, GroupMembershipUpdater updateGroupMembership, NetCred credentials, AuthenticationTypes authTypes)
— End of inner exception stack trace —
at System.DirectoryServices.AccountManagement.ADStoreCtx.Insert(Principal p)
at System.DirectoryServices.AccountManagement.Principal.Save()
at CloudPanel.ActiveDirectory.ADUsers.Create(String usersOU, String clearTextPassword, Users userObject, Int32 samAccountNameFormat, Int32 cnFormat)
at CloudPanel.Modules.UsersModule.<.ctor>b__1_8(Object _)


I have also tried to delete the user and i get this error. 

Active Directory operation failed on atg-svr-sldc-1.securelogin.local. This error could have been caused by user input or by the Active Directory server being unavailable. Please retry at a later time. Additional information: Additional information: The directory service encountered an unknown failure. Active directory response: 000020EF: SvcErr: DSID-0203057F, problem 5012 (DIR_ERROR), data -1119 .


Any help would be much appreciated. 


1 Answer

Are you attempting to create a user using a reserved name such as “Service” or “com”

Branko Topic starter 2024-03-12 14:15

@jdixon I was trying to add user under company.

Jacob Dixon 2024-03-12 14:27

You would need to zip the logs folder for CloudPanel and email to

The error is from AD, but we need to see what CloudPanel was trying to do. You were adding a user but what was the users name? Was it something like “Service” or “com” or another reserved word, or was it a regular name?

Branko Topic starter 2024-03-12 14:29

@jdixon brankotest2 was the user that i tried to add and also brankotest was the user that i tried to delete. I will collect all logs and send it to support. Thanks

Branko Topic starter 2024-03-12 14:36

@jdixon logs have been sent


Branko Topic starter 2024-03-12 16:21

@jdixon Hi Jacob i figured it out. One of the Domain Controllers had a corrupt AD. Once fixed everything works good. You can close this ticket.