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[Solved] Not able to add User

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Topic starter

I have tried to add User on CloudPane but i get error message

2024-03-12 12:50:50,100 [ERROR] CloudPanel.Modules.UsersModule – Error creating new user for company BOS: System.DirectoryServices.AccountManagement.PrincipalOperationException: An operations error occurred.
—> System.DirectoryServices.DirectoryServicesCOMException: An operations error occurred.

at System.DirectoryServices.DirectoryEntry.CommitChanges()
at System.DirectoryServices.AccountManagement.SDSUtils.ApplyChangesToDirectory(Principal p, StoreCtx storeCtx, GroupMembershipUpdater updateGroupMembership, NetCred credentials, AuthenticationTypes authTypes)
— End of inner exception stack trace —
at System.DirectoryServices.AccountManagement.ADStoreCtx.Insert(Principal p)
at System.DirectoryServices.AccountManagement.Principal.Save()
at CloudPanel.ActiveDirectory.ADUsers.Create(String usersOU, String clearTextPassword, Users userObject, Int32 samAccountNameFormat, Int32 cnFormat)
at CloudPanel.Modules.UsersModule.<.ctor>b__1_8(Object _)

 

I have also tried to delete the user and i get this error. 

Active Directory operation failed on atg-svr-sldc-1.securelogin.local. This error could have been caused by user input or by the Active Directory server being unavailable. Please retry at a later time. Additional information: Additional information: The directory service encountered an unknown failure. Active directory response: 000020EF: SvcErr: DSID-0203057F, problem 5012 (DIR_ERROR), data -1119 .

 

Any help would be much appreciated. 

Branko

1 Answer
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Are you attempting to create a user using a reserved name such as “Service” or “com”

Branko Topic starter 2024-03-12 14:15

@jdixon I was trying to add user under company.

Jacob Dixon 2024-03-12 14:27

You would need to zip the logs folder for CloudPanel and email to support@knowmoreit.io.

The error is from AD, but we need to see what CloudPanel was trying to do. You were adding a user but what was the users name? Was it something like “Service” or “com” or another reserved word, or was it a regular name?

Branko Topic starter 2024-03-12 14:29

@jdixon brankotest2 was the user that i tried to add and also brankotest was the user that i tried to delete. I will collect all logs and send it to support. Thanks

Branko Topic starter 2024-03-12 14:36

@jdixon logs have been sent

 

Branko Topic starter 2024-03-12 16:21

@jdixon Hi Jacob i figured it out. One of the Domain Controllers had a corrupt AD. Once fixed everything works good. You can close this ticket.

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