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[Solved] License expired

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Topic starter

Hello Team,

I think our license for Cloudpanel expired. But I do not really know why.

I don’t know where to look for the license file or where to download it.

All I see is that I only have 250 users licensed, which is the standard value.

 

We use the autopay method via Compsys Inc to pay our bills.

Any help is greatly appreciated.

 

Best regards 

Felix

 

 

 

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We only issue licenses for one year at a time and email you new ones. Can you verify it did not get held up in your spam filter?

KUESDATA Topic starter 2022-12-13 08:10

@jdixon Normally we receive the mails sent by you. Is the license sent from the “no-reply@knowmoreit.com” address?

Jacob Dixon 2022-12-13 08:13

It would of came from sales@knowmoreit.com and it probably would of went to the contact that receives the monthly invoices. I can send you a new one directly

KUESDATA Topic starter 2022-12-13 08:22

@jdixon We found it, thank you. Is it possible to change the mail-address of the recipient of the license file? Because it is sent to one employee here and it would better be sent to a distribution group.

Jacob Dixon 2022-12-13 18:38

Honestly, our system only has one line item for an email address currently which is being used for sending invoices. However, the next release has a button to force the license check in situations like this.

KUESDATA Topic starter 2022-12-14 01:25

@jdixon Okay. So the license that Mike Peyton sent yesterday went to the right mail-address. That is also the one were we receive the invoices. The first license file that was sent by you went to a coworker and he missed it in his inbox. So that was the reason why we missed to renew it in time.

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