Is your CloudPanel server set to a different language than the Exchange server? Also, on the Exchange servers event viewer, you should see an e…
The only thing the transport agent does is override the routing domain. It doesn’t actually touch any of the content in the message or the headers, bu…
@steff Please email the .log files in c:\Program Files\Know More IT\CloudPanel Service\Logs to support@knowmoreit.io. In the log file it may state wha…
All you have to do is setup a new Exchange server in the same AD and point CloudPanel at the new Exchange server in the CloudPanel settings. CloudPane…
@steff Can you please verify that the version of CloudPanel service matches the version of CloudPanel? Look at the version in the Programs & Featu…
Behind a proxy with ssl should be fine as long as all traffic goes through that. It is just going to need ssl between the client browser and the appli…
I am not seeing where the CSV import would have caused an issue with this, but if you manually create a new user in that same company, does it have th…
In the picture it looks like you have a “bin” and a “Config” folder which makes me think the Default Web Site is pointing to the same location as the …
There were a few importing issues resolved in 3.2.0350 and 3.2.0354. I would upgrade when you can.
@ad-it-dept At this moment, the message tracking log section requires a super admin which has full rights to CloudPanel. The next release already has …
@ad-it-dept In the logs it can’t find the group Admins@ECP because it is querying by the SamAccountName of the group. I’ll look at implementing a chan…
@ad-it-dept What is the user logging in and can’t access the message tracking? You can email it to me. I see some users being checked if they are a “D…
@ad-it-dept The logs do not appear to be in debug mode. Will you follow the link I gave you to put it in debug mode, recycle the IIS application, then…
SuperAdmin role is the only requirement, so it must not be properly identifying the user as being a member of what group you have set in the CloudPane…
They are a cloudpanel super user and still cannot access the message tracking page? They cant find the link or they get an access denied when they go …