Upgraded to the latest version yesterday.
I have migrated all users from one database to another and removed the database from exchange (2016).
When I go to dashboard\features\exchange\databases and do a refresh it comes back with the proper databases.
When on the dashboard page in the Mailbox Databases window, it still shows the old removed database. If I do a refresh here, I get an Error
Thanks
-steve
Steve,
Was the email statistics graph always blank? If so, you need the CloudPanel Service to be running because that is what queries the data.
For the problem with the old database, can you tell me if the version you updated to was in fact 3.2.0.256.0? There are a couple of patches I would like you to apply if so:
http://kb.knowmoreit.com/troubleshooting/importing-users-from-ad-doesnt-import-mailbox-plan/
Just replace the DLL files.
The graph has been blank since the upgrade.
The cloudpanel Service is running, I just restarted it, just to see…
I upgraded to CloudPanel_3.2.0256.0.
I assume just need to drop these two dll’s in the folder and restart the service (again)?
-steve
Yes you just replace the DLL’s from the patches. The history data is going to be cleared out if you are going from 3.1 to 3.2 on the dashboard.
OK, so in a couple days I should start seeing something in statistics.
As far as the error when doing the refresh in the Mailbox Databases pane, that still pops up. Even with the databases showing correctly on the databases page.
It’s not critical, I assume the dashboard page is just for show and as long as the databases page shows correctly, there won’t be any issue with creating mailboxes and the automatically assigning of databases.
-steve
You can adjust the times the scheduler runs on the setup page of CloudPanel and then restart the CloudPanel Service if you want.
As far as the databases go, it just hasn’t had time to fall off because of a timestamp it uses in the database. I will have to check the time frame but I believe they should fall off in a couple of days because they will no longer be queried for stats. It won’t affect creating mailboxes and assigning databases.
Thanks Jacob,
I just noticed that none of the panes on the dashboard were current.
When changing the time frame range, I noticed that the top dashboard stats stopped 26 april 2018 and the email statistics stops 7 aug 2017. So this has been an issue long before the upgrade. In a two server DAG, does it matter which server you enter in the Exchange Server settings? Right now I have an active database on each server with their copy on the opposite server. And the time intervals are all the defaults for the cloudpanel service scheduler.
-steve
There is a Windows Service that is needed to gather that information. Check and see if it is stopped. It also has some log files with it that could better point to the issue.
It does not matter what Exchange server it points to in order to gather the information, but if one Exchange goes down then it would stop. Typically you would point it to your load balancer or the DNS if you are using DNS round robin.
Still getting the cannot implicitly convert error on the database refresh and no new statistics.
I think I’ll reboot the server just for the heck of it tonight.
-steve
I verified in our lab today that this is a bug in the current release. Our new build already has this resolved and it should be coming out by the end of next week.
