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Access Denied when trying to enable Mailboxes

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Topic starter
Joined: 1 second ago

Hey,

so we wanted to check out Cloudpanel and installing it went smoothly. I can create resellers, companies and users. While that alone already is quite enjoyable already, we do need to have mailboxes enabled. I first followed the recommended settings, which are basic. When doing that, I get an Access Denied error, something I was quite confused by. I tried it with two different users, one being the Domain’s first administrator and the other being a second test account. Kerberos authentification doesn’t work either, and sadly I cannot find anything helpful around the internet. Some pointed me to possible errors with WINRM, I tried checking that but haven’t gotten a good lead yet. Cloudpanel’s exchange log is empty too. Only the log of cloudpanel itself is being filled.

 

Everything seems to be fine, but as we know from IT, that rarely ever is the case. Does anyone possibly have a lead or something that I should put extra attention on? I’d love to hear from you guys.

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Admin
Joined: 10 years ago

Noble Member
Posts: 1607

Please double check the application pool that CloudPanel is using and make sure it is running as an admin user that has rights:  http://kb.knowmoreit.com/troubleshooting/the-winrm-client-sent-a-request-to-an-http-server-and-got-a-response-saying-the-requested-http-url-was-not-available/

Also can you try to RDP to Exchange as the user you are configuring on the application pool/settings in CloudPanel and open Powershell and see if you have access? I’m betting the website/virtual directory CloudPanel is configured on isn’t running under the right application pool.

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Topic starter
Joined: 1 second ago

Thank you so much for your help!

After comparing the IIS settings I was getting quite sceptical because I had no specific CloudPanel applicationpool (which was easy to remedy manually of course) but the applicationpool that Cloudpanel was running on actually had no credentials at all. The application binding itself did. After manually setting both I actually had a connection to the Exchange, remote worked perfectly. Which is why I was so confused.

 

Everything seems fine now, at least there are no errors I cannot easily fix myself. Sometimes it’s the little things!

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Admin
Joined: 10 years ago

Noble Member
Posts: 1607

Glad you got it working! Let us know if anything else comes up.

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