Back in April I created a new customer, several dozen mailboxes and today I was surprised to discover that for all the mailboxes were missing Size History
Size history is collected over time by the CloudPanel Service. Please verify you have the CloudPanel Service installed and it is currently running. The newer versions of CloudPanel should show you a warning on the dashboard if you are logged in as a super admin if the service hasn’t checked in for so many days.
Sorry, we have been using this solution for 4 years now and we have many customers, all customers have Size history, only this new one does not have Size history. How is it different from the others?
KMI Support 2025-06-11 08:26
Oh, that is interesting. Do you know how to open the Google developer tools in Chrome to see if there are any errors when you open that page for that customer? I wonder if their unique company code is causing an issue. You can send the CloudPanel Service logs to support@knowmoreit.io and we can check to make sure there are no errors in the logs with t gathering the data
