Hello Team,
I think our license for Cloudpanel expired. But I do not really know why.
I don’t know where to look for the license file or where to download it.
All I see is that I only have 250 users licensed, which is the standard value.
We use the autopay method via Compsys Inc to pay our bills.
Any help is greatly appreciated.
Best regards
Felix
We only issue licenses for one year at a time and email you new ones. Can you verify it did not get held up in your spam filter?
KMI Support 2022-12-13 08:13
It would of came from sales@knowmoreit.com and it probably would of went to the contact that receives the monthly invoices. I can send you a new one directly
KMI Support 2022-12-13 18:38
Honestly, our system only has one line item for an email address currently which is being used for sending invoices. However, the next release has a button to force the license check in situations like this.
KUESDATA Topic starter
2022-12-14 01:25
@jdixon Okay. So the license that Mike Peyton sent yesterday went to the right mail-address. That is also the one were we receive the invoices. The first license file that was sent by you went to a coworker and he missed it in his inbox. So that was the reason why we missed to renew it in time.
