Btw the Mailprotector API will be changing sooner than later because their API changed.

@syfy323 The current API will remain for multiple versions once we move to the new platform. We are a little ways away from that though. I’ll keep che…

@syfy323 The API isn’t documented very well right now. You will need to look at the post data using the tools built into the browser to see what Cloud…

@skdemille This most likely is random and won’t happen much but if it does you will need to increase the requests that your Exchange can handle.

@pncsupport Ah. Well that is good to know. Let us know when they get it fixed and if it works. Thank you!

@pncsupport That is good to hear. I assume maybe they were not decoding the winmail.dat file properly or they are adding the feature to decode it?

@comelfex That isn’t the application throwing an error. That looks like the application pool can’t start. Can you check the IIS application pools and …

@comelfex Can you post the screenshot of the error message? If you access it from the server using localhost it should show the full error message

After you installed, did you configure the settings first by going to?

I dont think that can be resolved based on my research which is why you have to use a smart host that is capable of decoding the winmail.dat file for …

@comelfex Sorry, the date was wrong. I just updated the date

@oliveitky We have just released a new version if you could please upgrade. Thank you.

@comelfex We have just released a new version if you could please upgrade. Thank you.

@pncsupport I don’t really have any experience with that smart host but typically they shouldn’t be processing anything in the email. However, since i…

You are in luck! This functionality is already built in. If you go to Advanced on the CloudPanel settings you will find the SamAccountName format whic…