Hi Jason,
After moving the SQL DB to another disk i ran into problems to login to the webgui.
After logon i get?Error: Login failed. Please try again or contact support.
After DB move i had to recreate the correct SQL user permissions on the DB ( public and db_owner) for the user mentioned in SQL connectionstring in settings.xml
I can acces the \\localhost\admin\settings without problems and already saved the username and password without problems on this page.
The error log looks like
2016-12-29 16:48:34,574 ::: [15] DEBUG ::: CloudPanel.Bootstrapper — Configuring stateless authentication
2016-12-29 16:48:34,590 ::: [15] DEBUG ::: CloudPanel.ActiveDirectory.ADUsers — Retrieving the PrincipalContext…
2016-12-29 16:48:34,590 ::: [15] DEBUG ::: CloudPanel.ActiveDirectory.ADUsers — Attempting to authenticate user ks\administrator
2016-12-29 16:48:34,965 ::: [15] DEBUG ::: CloudPanel.ActiveDirectory.ADUsers — User was found in AD. Validating credentials for ks\administrator
2016-12-29 16:48:34,965 ::: [15] ERROR ::: CloudPanel.UserMapper — Error logging in user ks\administrator: System.Exception: Login failed. Please try again or contact support.?at CloudPanel
? ? ? ? ? ? ? ?.UserMapper.ValidateUser(String username, String password)
2016-12-29 16:48:34,981 ::: [15] DEBUG ::: CloudPanel.Modules.BrandingModule — Processing branding request for cloudpanel.smart-email.nl
2016-12-29 16:48:35,106 ::: [25] DEBUG ::: CloudPanel.Bootstrapper — Configuring stateless authentication
AD Username and password are 100% correct.
Do you have any suggestions on how to solve the problem ?
If needed a RDP session to the server van be arranged.
Greetings Barry
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That error message is talking about the connect to Active Directory. You need to make sure your CloudPanel application in IIS is running under its own Application Pool that has the same username/password you specified on the settings page.
Take a look at solution 2 on this page:? http://knowmoreit.com/kb/winrm-client-sent-request-http-server-got-response-saying-requested-http-url-not-available/
Hi Jason,
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I’ve checked the AppPool and it’s running with with admin credentials which are the same as on the settings page.
The apppool hasn’t changed during the time the DB was from to another disk on the SQL server.
If needed i can arrange ?a RDP connection for you. Perhaps you can have a look.
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Greetings Barry
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Hello Jason,
The email should be in the support mailbox by now 🙂
Greetings Barry
