Problem with AD Syn…
 
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Problem with AD Sync after last update

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Posts: 78
Topic starter
Estimable Member
Joined: 5 years ago

After update of CP to latest version went to update ADSync client on Domain Controllers.

Noticed that after update on one DC error pop out:

| ERROR | GetADSyncSettings | Error retrieving the ADSync settings: System.Exception: Unable to access ADSync settings from CloudPanel: [NotAcceptable]
at CloudPanel.SyncService.Helpers.ServiceManager.GetADSyncSettings()

Tried to do different manipulations with upgrade/reinstall and clean install (with deletion of folder in Program Files) – no luck.

Went to check registry settings on not updated Domain Controller, and in service log file noticed same error message as above.

Thou Cloud Panel webpage is available from every Domain Controller I did the upgrading/checking.

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Posts: 78
Topic starter
Estimable Member
Joined: 5 years ago

any advice where to check for issue?

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Posts: 1607
Admin
Noble Member
Joined: 10 years ago

When you upgraded CloudPanel did you also update the ADSync app? Would it be possible for you to post / email your log files from the ADSync service and your CloudPanel instance?

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Joined: 5 years ago

Estimable Member
Posts: 78

@jdixon ADSync was updated/reinstalled without success. Previous version of ADSync also not working.

Have sent you logs by email.

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Admin
Joined: 10 years ago

Noble Member
Posts: 1607

@ad-it-dept I responded via email but it looks like the IP address it is trying to connect from isn’t in the allow list

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