Problem with AD Sync after last update

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Last Post by KMI Support 3 years ago

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Posts: 71

AD IT Dept

Topic starter

2021-10-07 09:16

Estimable Member

Joined: 5 years ago

After update of CP to latest version went to update ADSync client on Domain Controllers.

Noticed that after update on one DC error pop out:

| ERROR | GetADSyncSettings | Error retrieving the ADSync settings: System.Exception: Unable to access ADSync settings from CloudPanel: [NotAcceptable]
at CloudPanel.SyncService.Helpers.ServiceManager.GetADSyncSettings()

Tried to do different manipulations with upgrade/reinstall and clean install (with deletion of folder in Program Files) – no luck.

Went to check registry settings on not updated Domain Controller, and in service log file noticed same error message as above.

Thou Cloud Panel webpage is available from every Domain Controller I did the upgrading/checking.

4 Replies

Posts: 71

AD IT Dept

Topic starter

2021-10-25 01:13

Estimable Member

Joined: 5 years ago

any advice where to check for issue?

Posts: 1600

KMI Support

Admin

2021-10-26 20:35

Noble Member

Joined: 10 years ago

When you upgraded CloudPanel did you also update the ADSync app? Would it be possible for you to post / email your log files from the ADSync service and your CloudPanel instance?