I am trying to enable email for a user that was just created and I get the attached message. The email address that is displayed doesn’t exist. I’m not sure if it did at one time though. I checked the Event Logs on the Exchange servers and the CloudPanel server and didn’t notice anything out of the ordinary. This is only affecting one of the hosted customers.
What version of Exchange are you running and what version did you set in CloudPanel? Also I have seen this issue relating to problems with Active Directory replication, so can you check your domain controllers just to make sure everything is ok?
If you could send me what the CloudPanel.log and Exchange.log file says when this error occurred, that would be helpful too.
Thank you!
Exchange 2013 CU15 is installed. Exchange 2013 CU5 is what is set in the Admin screen.
This is what is posted in the Exchange.log:
2018-05-22 13:49:39,721 ::: [7] DEBUG ::: Exchange — Associate 914b3dd8-9d91-4f1b-bf8b-700566c51066 with public folder mailbox name@domain.com
2018-05-22 13:49:39,846 ::: [7] ERROR ::: Exchange — PSERROR: System.Management.Automation.RemoteException: Couldn’t find recipient “name@domain.com”.
2018-05-22 13:49:39,846 ::: [7] ERROR ::: Exchange — PSERROR Reason: ManagementObjectNotFoundException
2018-05-22 13:49:40,300 ::: [7] DEBUG ::: Exchange — Removing mailbox 914b3dd8-9d91-4f1b-bf8b-700566c51066
I remember creating a Public Folder a while back but this has since been removed. My guess is it is still referenced somewhere.
Thanks,
Brian
Ahhh… go into CloudPanel to the public folder mailboxes section and click the refresh button. I bet it is still in CloudPanel.
“Oh snap! Unable to delete plan because it is in use.”
If I go to the company to Disable the public folder I get:
“You don’t have sufficient permissions. This operation can only be performed by a manager of the group.”
Do you think I could remove the rows from the SQL database for dbo.PublicFolderMailboxes and dbo.Plans_ExchangePublicFolders?
I don’t see a Refresh button inside CloudPanel. If I go to ECP I just see the one mailbox (MasterHierarchy)
FYI, I’m running CloudPanel Version: 3.1.0.40
Oh wow. Uhm. Can you send a screenshot to me so it will jog my memory? We don’t have a running 3.1 version in our lab anymore. You can remove it from those SQL tables if you wanted to though.
Here’s the screenshot. I’m not 100% sure about removing the rows from SQL or if there was anything else we needed to clean up. They aren’t using the Public Folder any longer.
Oh yeah. You are behind. If you click Disable it throws an error because it was already removed on the backend right? You could try to manually create the public folder mailbox with the same name and email address, then disable with CloudPanel instead of manually editing SQL tables
That worked. I just manually created the PF mailbox inside ECP and was then able to mail enable the user. What is the proper way to remove it now? Disable the Public Folder then delete the Public Folder Mailbox all inside of CloudPanel?
