Bulk import issue
 
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Bulk import issue

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Topic starter
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I can add a single user with the interface, but am unable to bulk import via CSV. Getting an error

  • Successfully created user
  • Unable to enable mailbox because you have reached the limit

Recently updated to current release. Verified settings including plan limits. Ideas?

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Admin
Joined: 10 years ago

Noble Member
Posts: 1607

You either reached the 250 free license limit or you reached the limit of users/mailboxes you have on that company. If you look at the company overview page then it shows a few progress bars with the usage and if you go to the settings it shows how many total users you can have according to your license.

I checked and you have a license over that limit and are not hitting it. It has to be the plan limit on the company. Since you have a license you can email us at support@knowmoreit.com. When you do can you please provide a screenshot of the company overview page? You can also send us the log files which are located in a Log directory where CloudPanel is installed.

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