Hi , when I try to export pst file I recieve the next picture
and where is possible to see the LOGs file – from this export attempts ?
?
IN Topic starter
2024-07-10 08:13
but another problem – my custimer admin don’t see PST request button
I can’t see anything for this permission
KMI Support 2024-07-10 08:33
The permission group you setup in CloudPanel most likely doesn’t have the PST options checked. You need to give them permissions to access that
IN Topic starter
2024-07-17 06:44
After the client download pst, does he has any possibility to remove this file ?
KMI Support 2024-07-17 17:17
I would need to double check, but I don’t believe so. I think it stays there for historical reference, but it does check if the file actually exists before it gives the download button. So if you delete the file manually, the download button should disappear
Hello, have you walked through the setup guide on the PST exports: https://kb.knowmoreit.io/en/integrations-msexchange#export-psts
You will need to provide a UNC path with permissions in the CloudPanel settings. Also, if you want to open the CloudPanel.log file located in C:\Program Files (x86)\Know More IT\Logs, it may give us more information.
IN Topic starter
2024-07-09 22:53
Hello,
thank you for answer,
you advised “
- Configure the share path in the setup page of CloudPanel under the Microsoft Exchange tab
“
but I don’t see any option for this settings under the Microsoft Exchange tab
My VERSION: 3.2.1008.0
KMI Support 2024-07-09 23:00
It would be the CloudPanel setup page. Use the menu at the top right, then click CloudPanel settings. It’s the page you first used to setup CloudPanel when you initially installed it.
