In past several moth we have noticed that when disabling user via CloudPanel it gets back to enabled status after ~5 minutes.
Can you confirm if the user is actually getting disabled in Active Directory, and when you see it automaticallyed enabled, is it back to enabled in Active Directory? I’m trying to determine if this is a CloudPanel status issue or something is actually enabling the account again?
There is a process in the CloudPanel service that queries Active Directory for a list of disabled accounts and compares the user’s GUID to what is in the database. It then updates the enable/disable flag on the user in the database with what it read from Active Directory.
User is disabled in AD and stays disabled, but in CloudPanel it appears as enabled after few seconds.
KMI Support 2024-08-21 09:54
It sounds like the service isn’t finding that user GUID in the call to AD and is resulting in it being enabled again. Could you tell me what version you are on?
Latest.
VERSION: 3.2.1007.1
After several attempts it does the disable user after all.
KMI Support 2024-08-27 08:16
Would you be willing to install a new build that isn’t released yet?
Also, can you send all of the CloudPanel Scheduler logs to support@knowmoreit.io? It sounds like CloudPanel is querying Active Directory for all disabled users and not getting the user guid’s back that matches what is in your CloudPanel database.
