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Latest Version (3.2.1016) issue with installing CloudPanel Service

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Topic starter

Hi!

Having issues with installing Latest version (3.2.1016) of “CloudPanel Service”. Unable to finish installation: Service does not start and fails with privilege error.

Previous version of Scheduler (3.2.0350) installs flawlessly with same settings for the service.

2 Answers
0

When the installer gets stuck in this state, can you open services.msc, find the CloudPanel Service, and re-enter the username & password? It should start then.

AD IT Dept Topic starter 2024-10-24 05:12

Yes, tried that. Also tried:

-resetting password to that service account,

-trying to run Service under different account.

All attempts failed with same result: “Service does not start and fails with privilege error.”

KMI Support 2024-10-24 05:59

That sounds like the user you are using doesn’t have log on as a service rights, but if it was using it before, it must have it. Can you export your Application event logs and C:\Program Files (x86)\Know More IT\CloudPanel Service\logs and send to support@knowmoreit.io?

AD IT Dept Topic starter 2024-10-24 06:33

It does work with same account and older version of service.

Will send logs shortly.

swisscenter 2024-11-30 20:57

Hello,

 

Same issue here. In the application log in event viewer it returns:

Service cannot be started. System.IO.FileNotFoundException: Could not load file or assembly 'log4net, Version=2.0.17.0, Culture=neutral, PublicKeyToken=669e0ddf0bb1aa2a' or one of its dependencies. The system cannot find the file specified.
File name: 'log4net, Version=2.0.17.0, Culture=neutral, PublicKeyToken=669e0ddf0bb1aa2a'
at CPService.CPService.OnStart(String[] args)
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

and

Application: Scheduler.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at CPService.CPService.OnStart(System.String[])
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(System.Object)
   at System.ServiceProcess.ServiceBase.Run(System.ServiceProcess.ServiceBase[])
   at CPService.Program.Main()

 

and

Faulting application name: Scheduler.exe, version: 3.2.1016.0, time stamp: 0x66f62ba6
Faulting module name: KERNELBASE.dll, version: 10.0.20348.2849, time stamp: 0x428f05d7
Exception code: 0xe0434352
Fault offset: 0x00139332
Faulting process id: 0x22d0
Faulting application start time: 0x01db439bebf4220a
Faulting application path: C:\Program Files (x86)\Know More IT\CloudPanel Service\Scheduler.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: e5967ee1-87da-414e-bfe4-7d1d648c5129
Faulting package full name: 
KMI Support 2024-11-30 21:01

These are different issues, but for yours, I would recommend a uninstall of the service and install it again. If you want to check the root cause, open the Scheduler.exe.config file in notepad and look for the <runtime> section. I believe this value is missing and would need to be added back:

swisscenter 2024-11-30 21:16

Ooops I just see your answer now. Thanks a lot for it. I went the same path as suggested and it resolved the issue 🙂

0

I was able to fix this by removing the existing Scheduler.exe.config in the service folder and re-installing it like it was a new installation.
Maybe something in previous version configuration file which makes fail the upgrade…

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