Hello,
I have a particular company setup where I can create the user but cannot enable the Mailbox. I get a UserID cannot be found error. I see the user in AD and can enable the mailbox in ECP. Other companies not having this problem. Thanks
This happens when something was changed on the backend and not through CloudPanel. The data in the SQL database for that user isn’t matching what is in AD. If you are running the latest, the service should try to find the users by the UserGuid and update the attributes in the database, but if the user guid is different then that means a manual change on the backend was done and made it come out of sync. I would verify the UserPrincipalName and SamAccountName to make sure they match.
I don’t know how long it took you to try it and then try it on the bulk edit but the bulk edit may have worked because the service corrected the issues in the database beforehand.
I have also tried adding new users to that specific domain as well as mailboxes and I get the same error with SID ID cannot be found. Upgraded to the latest CP and updated settings. Only one company affected.
For this particular user when I used the Bulk Edit functionality and selected the user was able to enable the mailbox. Go figure
Ok Sounds good. You were right, the service corrected the issue. Thanks
