Did you switch from having resellers to not having resellers in the past?

All of that looks correct. Are you positive the firewall rule is directing you to that server? If it works internally then it should work externally u…

You would need to email me the CloudPanel and CloudPanel service log files to jdixon@knowmoreit.com. It sounds like CloudPanel hasn’t updated the data…

Can you share screenshots of your IIS? Blur out any information you don’t want people to see though. If you chose a new website for CloudPanel during …

What version of CloudPanel and what version of CloudPanel service did you install? The versions should match. In previous versions of CloudPanel, the …

When you add them to the billing admin group they should only have read only access to everything (not documentation passwords) Just make sure your bi…

Are you running in a hybrid setup? When you setup the environment that way and configure the O365 connectors, it treats it as internal. Can you send m…

On the settings/setup view under the Advanced tab you will see a field for session timeout

On the company plan you set a limit of how many domains a company can have. You can adjust the plan you assigned that company.

In the past we validated TLD’s but since the opening of so many more TLD’s, we no longer validate. So this won’t be a problem for you anymore.

No problem 🙂

As long as its co-existence, all you have to do is go to the settings in CloudPanel and point to your new Exchange environment. For moving CloudPanel …

Both of those versions support all CU’s on Exchange 2013 and 2016. We do recommend not using under CU5 on 2013 though. Keep in mind that when you appl…

Are you entering the currency fields in with US format or the format the server is set to? So if you were to put in $1.00 are you putting it in like 1…

You either reached the 250 free license limit or you reached the limit of users/mailboxes you have on that company. If you look at the company overvie…