@runningit How many resellers do you have?

@runningit Here is what the ticket said: It appears the issue is you don’t have a default branding and the reseller that user/company is under does…

@runningit I don’t understand what you mean. You should of just received an email with our response and you can reply to it if you need to respond to …

@runningit We have replied to the ticket you opened already with what the issue is. You should have an email from us

@runningit Could you send me the logs at support@knowmoreit.com? There is a Log folder for the CloudPanel Service that you should be able to zip up an…

Make sure you have configured branding for you CloudPanel because it needs to use that FQDN to generate the link for the users to use. On the menu at …

@syfy323 Great! I would be interested in seeing the front end if you want to connect sometime. Also if you run into any issues with the API, just let …

Yes that is normal. Because the setup page is going off the DLL version which doesn’t always match the installer version. We have been trying to be be…

@bertsaphico-be Thank you for updating. There was an issue with this in previous versions that would require a DB change like what you did.

@pncsupport Perfect! It is good to know other smart hosts that support this because some simply just don’t support decoding of winmail.dat files at al…

Btw the Mailprotector API will be changing sooner than later because their API changed.

@syfy323 The current API will remain for multiple versions once we move to the new platform. We are a little ways away from that though. I’ll keep che…

@syfy323 The API isn’t documented very well right now. You will need to look at the post data using the tools built into the browser to see what Cloud…

@skdemille This most likely is random and won’t happen much but if it does you will need to increase the requests that your Exchange can handle.

@pncsupport Ah. Well that is good to know. Let us know when they get it fixed and if it works. Thank you!