KMI Support
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Topics: 8 / Replies: 1590
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Answer to: Company Admins have no access to ADSync

Correct. Currently only super admins can access that company’s ADSync settings and provide the API key to the customer if their I.T. is implementing A…

5 years ago
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RE: Reset app pool issues

@bfadmin Change the application pool for CloudPanel in IIS to idle time 0 (zero) and the recycle interval to 0 (zero). We see this more on systems w…

5 years ago
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RE: admin/setup 403 after moving IIS site

@misadmin it is looking for you to come from the loopback address on the server to allow you in without authentication. If you are using host headers …

5 years ago
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RE: Impossible to login to portal – new install

@bertsaphico-be I would need to connect and take a look. Can you email me at sales@knowmoreit.com and I will try to schedule time tomorrow to take a l…

5 years ago
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RE: Impossible to login to portal – new install

Is this use you are logging in as part of the super admin group? Also did you configure the /admin/setup section first?

5 years ago
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RE: reset app pool

@skdemille You updated? The original version you installed never got spun up and updated the database object. I think we are going to have to do a rem…

5 years ago
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RE: reset app pool

@skdemille I responded above. Since you are using Integrated Security=SSPI in the connection string it is using the user that is on the application po…

5 years ago
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RE: Secure email

It is the same for Exchange 2016/2019. By default the route by sender will only route messages between internal tenants of different domains to the se…

5 years ago
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Answer to: Secure email

Hi Keith. You are correct that by default Exchange will first do a internal lookup to see if the email exists and then send to the send connector base…

5 years ago
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RE: reset app pool

@skdemille That is saying that use CloudPanelUser doesn’t have rights to the SQL database. Chances are you installed it as a different user and put i…

5 years ago
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RE: reset app pool

@skdemille What does the log file in CloudPanel say? Can you paste the error?

5 years ago
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RE: Members in (Security) Groups & Reports over Groups

You don’t need to worry about the AllTSUsers group. Ideally you will create new companies in CloudPanel and import the users and objects using this ar…

5 years ago
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RE: Users list never loads

@danielalba Usually running IE on a server is in protected mode and tends to block javascript from running. You could probably turn off protected mod…

5 years ago
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RE: Users list never loads

@danielalba Which browser are you using and are you using it on a server or you workstation?

5 years ago
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RE: Default Domain Delete

@netechcomp Please update to the latest version as this was issue was addressed

5 years ago
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