Do you see anything in the log files? Does the message contain the “f&b” or did you add that?Log files are located: C:\program files (x86)\know mo…
@marklft I will check into this and see why the global section is requiring you to select a company instead of just being global.
That looks correct. The security group is used for public folders (if you end up using public folders). Also instead of using your powershell scripts …
@ad-it-dept could you send all of the logs files? This one only seems to include the bulk edit where it can’t find the users but I need to see the imp…
This is kind of by design because we typically charge to migrate customers into CloudPanel to make sure there are no issues. We provide some documenta…
In the latest version (3.2.0335) you can now bind retention policies to distribution groups which will allow you to assign the policy to all users. Fo…
Can you please try CloudPanel 3.2.0335 and let me know if it continues? We have made improvements in the latest version. You would need to upgrade Clo…
Can you tell me what version you are on? Also the company plan section is the section is what limits the amount of users and mailboxes that you can cr…
It says in the logs that the user CPH\cphdcmg does not have access to the SQL database. You most likely installed the service as a different user and…
The load balancing actually occurs on Exchange and this error message is from your Exchange environment. Usually this occurs if you exclude all the da…
The user installing the service must have access to SQL as well as the user that will run the service. When the installer gets stuck in that position …
Mark, I would suggest you uninstall the service and install it from scratch. It sounds like the configuration file didn’t get updated properly if you …
There is a logs folder where it is installed under c:\Program Files (x86)\Know More IT\CloudPanel Service\Logs which will provide more details but thi…
It sounds like the CloudPanel service isn’t running which is what retrieves all that data. You should also be able to see the user’s mailbox sizes by …
The service is not starting most likely because the user you entered does not have log as a service rights and it doesn’t grant those rights. While it…