@quadrivium-services I opened up a internal ticket to have that looked at because it shouldn’t prevent the upgrade due to those being null. The only r…

Can you please use SQL Management Studios and the command below? After you do, recycle the IIS application pool and try again: DELETE FROM cp_TwoFAA…

@jens-mohr You could create them on the backend and then import them from Active Directory into CloudPanel using this article:You would need to make s…

@rferrigno Can you email me at jdixon@knowmoreit.com and let me connect to look?

@rferrigno You did upgrade Cloudpanel first right? Also can you check the registry under HKLM\Software\Know More IT\Sync Service and make sure the val…

@rferrigno I’d just go ahead and just delete them but a password reset will overwrite the files anyway. So both accomplish the same result. It is up t…

@rferrigno It won’t be able to read those previous XML files since they contain invalid characters. Only the new ones will start to function properly …

@rferrigno The new update will resolve issues with invalid characters in the XML file which causes it not to be able to read the XML file in order to …

@netechcomp Can I connect with you to get this working? My email is jdixon@knowmoreit.com if you rather email me directly

@netechcomp Are you available where I can connect right now? I know we have a pretty good time difference.

@netechcomp Also if you are available now I can connect to the server and look.

@netechcomp I am seeing a lot of connection failures to the database: “Error: System.Data.SqlClient.SqlException (0x80131904): A network-related or in…

Information on gathering and uploading logs:/p>

Can you please gather the Logs folder and send them to me? The CloudPanel.log file should tell us what is wrong

@ad-it-dept We did make some changes in CloudPanel to support multiple company codes in ADSync, so I would update it as well. We also updated some doc…