@jens-mohr You could create them on the backend and then import them from Active Directory into CloudPanel using this article:You would need to make s…

@rferrigno Can you email me at jdixon@knowmoreit.com and let me connect to look?

@rferrigno You did upgrade Cloudpanel first right? Also can you check the registry under HKLM\Software\Know More IT\Sync Service and make sure the val…

@rferrigno I’d just go ahead and just delete them but a password reset will overwrite the files anyway. So both accomplish the same result. It is up t…

@rferrigno It won’t be able to read those previous XML files since they contain invalid characters. Only the new ones will start to function properly …

@rferrigno The new update will resolve issues with invalid characters in the XML file which causes it not to be able to read the XML file in order to …

@netechcomp Can I connect with you to get this working? My email is jdixon@knowmoreit.com if you rather email me directly

@netechcomp Are you available where I can connect right now? I know we have a pretty good time difference.

@netechcomp Also if you are available now I can connect to the server and look.

@netechcomp I am seeing a lot of connection failures to the database: “Error: System.Data.SqlClient.SqlException (0x80131904): A network-related or in…

Information on gathering and uploading logs:/p>

Can you please gather the Logs folder and send them to me? The CloudPanel.log file should tell us what is wrong

@ad-it-dept We did make some changes in CloudPanel to support multiple company codes in ADSync, so I would update it as well. We also updated some doc…

@marklft Yeah, I’m fixing it right now and publishing a new update before too many get it :-\

@marklft I’m thinking one of your retention policies for that company or global does not have a description and that may be what is throwing it off. W…