Sorry about that, we have been having some issues with our spam filter apparently and it quarantining too many messages without us knowing. We have re…

Sorry about that, we have been having some issues with our spam filter apparently and it quarantining too many messages without us knowing. We have re…

@ad-it-dept Please give me until tomorrow to respond while we look it over.

Can you please let me know what version you are running and how much memory it is consuming?

I just emailed you the license file for your company.

I just double checked the sent items and the license file emailed to you on 11/11 has an expiration date of 2022/11/7. Please make sure to delete all …

It should of auto renewed for you but sometimes it won’t if your application pool hasn’t restarted recently. Can you do me a favor and go to IIS, then…

@jordy Ok this is a known issue. The problem is users have been enabled for TFA but have never logged in. If you are familiar with SQL Server Manageme…

Can you please log onto the server CloudPanel is installed on and access CloudPanel using localhost? That will show us the actual error message.

@w3xtr You are going to have to connect me so I can look:

@ad-it-dept I responded via email but it looks like the IP address it is trying to connect from isn’t in the allow list

@w3xtr Ok. Make a copy of the CloudPanel folder and put it some where else, backup the SQL database, then uninstall CloudPanel from the Programs and F…

@w3xtr When you copy files across the network to other servers Windows will sometimes block DLL files:

@w3xtr Before you do that, can you make sure the DLL isn’t blocked under the properties?

@w3xtr What I would do is backup the CloudPanel folder, uninstall, then reinstall CloudPanel but check the checkbox to NOT update the database. This w…