[Solved] Error when creating user

@netechcomp The picture does not appear to have come through. Can you past what the error is?

Error

The operation could not be performed because object ‘e003ee3e-8a6b-4d4b-bf7d-43b9f792fa4a’ couldn’t be found on h3nserver.h3netech.local’

@netechcomp If you look in c:\Program Files (x86)\Know More IT\CloudPanel\Logs it should give more information. Typically this occurs when you have public folders enabled and someone removed the public folder mailbox on the backup. When creating a new mailbox user it tries to assign the public folder mailbox if they are enabled

2022-09-09 09:25:04,514 [INFO] CloudPanel.ActiveDirectory.ADGroups – Successfully added markh@altec.com.au to group AllUsers@ALT.
2022-09-09 09:25:07,263 [INFO] Rollback – Inserted rollback action CreateMailbox with attribute 8913e189-328e-484c-9533-bd8f3867404d in the event of failure
2022-09-09 09:25:07,839 [ERROR] Exchange – PSERROR: System.Management.Automation.RemoteException: The operation couldn’t be performed because object ‘e003ee3e-8a6b-4d4b-bf7d-43b9f792fa4a’ couldn’t be found on ‘H3NServer.h3netech.local’. <<>> REASON: ManagementObjectNotFoundException
2022-09-09 09:25:07,840 [ERROR] CloudPanel.Modules.UsersModule – Error creating new user for company ALT: System.Management.Automation.RemoteException: The operation couldn’t be performed because object ‘e003ee3e-8a6b-4d4b-bf7d-43b9f792fa4a’ couldn’t be found on ‘H3NServer.h3netech.local’.
at CloudPanel.Exchange.ExchPowershell.HandleErrors(Boolean ignoredNotFound, Boolean ignoreAlreadyExist)
at CloudPanel.Modules.UsersModule.<.ctor>b__1_8(Object _)
2022-09-09 09:25:07,841 [INFO] Rollback – Rolling back action CreateMailbox…
2022-09-09 09:25:10,464 [INFO] Rollback – Successfully rolled back action CreateMailbox for 8913e189-328e-484c-9533-bd8f3867404d
2022-09-09 09:25:10,514 [INFO] Rollback – Rolling back action AddUsers with values 8913e189-328e-484c-9533-bd8f3867404d…
2022-09-09 09:25:10,554 [INFO] CloudPanel.ActiveDirectory.ADUsers – Successfully deleted user 8913e189-328e-484c-9533-bd8f3867404d
2022-09-09 09:25:10,554 [INFO] Rollback – Successfully rolled back action AddUsers for user 8913e189-328e-484c-9533-bd8f3867404d

Before the last log

2022-09-09 09:24:03,278 [ERROR] CloudPanel.Modules.CompanyModules.UsersEditModule – Error retreiving photo: System.InvalidOperationException: Sequence contains no elements
at System.Linq.Enumerable.Single[TSource](IEnumerable`1 source)
at CloudPanel.Modules.CompanyModules.UsersEditModule.<>c__DisplayClass1_0.<.ctor>b__34(Object _)

@netechcomp Yes, this is most likely what the issue is. On the right menu at the top right choose public folder mailboxes and click the refresh button. If the list is empty then someone deleted the primary public folder mailbox. If you do not use public folders then go to the CloudPanel settings and uncheck “Public Folders Enabled” in the Microsoft Exchange section.

Still get the same error

@netechcomp I’m going to send you a email with a link so I can connect to the system and look if you have time.

OK