In my new Setup i can’t delete a Reseller.
I get “The Reseller was not found in the Database”.
The Log contains:
[2018-04-30 17:51:33,195] | DEBUG | CloudPanel.Modules.ResellersModule| Preparing to delete reseller
[2018-04-30 17:51:33,195] | DEBUG | CloudPanel.Modules.ResellersModule| No companies were found under reseller test. Pulling reseller from database
I can see the Reseller under my “Hosting” OU.
Ok, i have fixed it….
The rhombus “#” was the Problem.
In SQL-Database “dbo.cp.Companies” i delete the “#” at the end. (CompanyCode”
After that, i can delete the Reseller in the Control-Panel
Thx 4 your help
Did you switch from having resellers to not having resellers in the past?
No, i dont.
I had 0 After Installation. Then Add one and now i try to delete them.
Just for notice, i cant edit them too.
KMI Support 2018-04-30 12:12
Can you paste the error from the log file? You showed right up to where it was deleting them but it didn’t show an error.
All i get is this:
[2018-04-30 22:59:19,271] | DEBUG | CloudPanel.ActiveDirectory.ADUsers| Retrieving the PrincipalContext…
[2018-04-30 22:59:19,271] | DEBUG | CloudPanel.ActiveDirectory.ADUsers| Attempting to retrieve user photo for Administrator@
[2018-04-30 22:59:19,380] | DEBUG | CloudPanel.Modules.ResellersModule| Opening connection to database
[2018-04-30 22:59:19,380] | DEBUG | CloudPanel.Modules.ResellersModule| Retrieving a list of resellers from the database
[2018-04-30 22:59:19,380] | DEBUG | CloudPanel.Modules.ResellersModule| Found a total of 1 resellers in the database
[2018-04-30 22:59:19,380] | DEBUG | CloudPanel.Modules.ResellersModule| Total resellers returned after filtering is 1. Sorting acsending? True
[2018-04-30 22:59:52,937] | DEBUG | CloudPanel.Modules.ResellersModule| Preparing to delete reseller
[2018-04-30 22:59:52,937] | DEBUG | CloudPanel.Modules.ResellersModule| No companies were found under reseller test. Pulling reseller from database
[2018-04-30 22:59:53,980] | DEBUG | CloudPanel.Modules.ResellersModule| Preparing to delete reseller
[2018-04-30 22:59:53,980] | DEBUG | CloudPanel.Modules.ResellersModule| No companies were found under reseller test. Pulling reseller from database
But I noticed that my reseller has a rhombus “#” at the end. In the company code field. In the log this sign is not visible. In which table are the resellers filed? Maybe it helps if I delete this once in the database by hand.
