Problem with disabling users in CloudPanel - Support https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/ Know More IT Discussion Board en-US Thu, 18 Jun 2026 01:28:07 +0000 wpForo 60 RE: Problem with disabling users in CloudPanel https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/#post-3650 Tue, 27 Aug 2024 13:40:03 +0000 Have sent Active Directory logs to mentioned address.

]]> Support AD IT Dept https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/#post-3650 RE: Problem with disabling users in CloudPanel https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/#post-3649 Tue, 27 Aug 2024 13:16:36 +0000 Would you be willing to install a new build that isn't released yet?

Also, can you send all of the CloudPanel Scheduler logs to support@knowmoreit.io? It sounds like CloudPanel is querying Active Directory for all disabled users and not getting the user guid's back that matches what is in your CloudPanel database.

]]> Support KMI Support https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/#post-3649 RE: Problem with disabling users in CloudPanel https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/#post-3646 Tue, 27 Aug 2024 13:04:50 +0000 Good day, any further questions-sugestions?

]]> Support AD IT Dept https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/#post-3646 Answer to: Problem with disabling users in CloudPanel https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/#post-3645 Thu, 22 Aug 2024 06:20:08 +0000 Latest.

VERSION: 3.2.1007.1

After several attempts it does the disable user after all.

]]> Support AD IT Dept https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/#post-3645 RE: Problem with disabling users in CloudPanel https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/#post-3644 Wed, 21 Aug 2024 14:54:20 +0000 It sounds like the service isn't finding that user GUID in the call to AD and is resulting in it being enabled again. Could you tell me what version you are on?

]]> Support KMI Support https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/#post-3644 Answer to: Problem with disabling users in CloudPanel https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/#post-3643 Wed, 21 Aug 2024 13:14:11 +0000 User is disabled in AD and stays disabled, but in CloudPanel it appears as enabled after few seconds.

]]> Support AD IT Dept https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/#post-3643 Answer to: Problem with disabling users in CloudPanel https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/#post-3642 Wed, 21 Aug 2024 12:49:55 +0000 Can you confirm if the user is actually getting disabled in Active Directory, and when you see it automaticallyed enabled, is it back to enabled in Active Directory? I'm trying to determine if this is a CloudPanel status issue or something is actually enabling the account again?

There is a process in the CloudPanel service that queries Active Directory for a list of disabled accounts and compares the user's GUID to what is in the database. It then updates the enable/disable flag on the user in the database with what it read from Active Directory.

]]> Support KMI Support https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/#post-3642 Problem with disabling users in CloudPanel https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/#post-3641 Wed, 21 Aug 2024 11:27:15 +0000 In past several moth we have noticed that when disabling user via CloudPanel it gets back to enabled status after ~5 minutes.

]]> Support AD IT Dept https://knowmoreit.io/support/free/problem-with-disabling-users-in-cloudpanel/#post-3641