Problem with CloudPanel ADSync - Support https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/ Know More IT Discussion Board en-US Tue, 14 Apr 2026 03:03:04 +0000 wpForo 60 Answer to: Problem with CloudPanel ADSync https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/#post-3571 Tue, 12 Mar 2024 20:30:27 +0000 The same problem with JSON.
CloudPanel 3.2.1007
Fresh installation.

Is there any fix?


| ERROR | CloudPanel.SyncService.Tasks.CheckIn | Error checking into CloudPanel: System.Text.Json.JsonException: The input does not contain any JSON tokens. Expected the input to start with a valid JSON token, when isFinalBlock is true. Path: $ | LineNumber: 0 | BytePositionInLine: 0. ---> System.Text.Json.JsonReaderException: The input does not contain any JSON tokens. Expected the input to start with a valid JSON token, when isFinalBlock is true. LineNumber: 0 | BytePositionInLine: 0.
at System.Text.Json.ThrowHelper.ThrowJsonReaderException(Utf8JsonReader& json, ExceptionResource resource, Byte nextByte, ReadOnlySpan`1 bytes)
at System.Text.Json.Utf8JsonReader.Read()
at System.Text.Json.Serialization.JsonConverter`1.ReadCore(Utf8JsonReader& reader, JsonSerializerOptions options, ReadStack& state)
--- End of inner exception stack trace ---

]]> Support lenar https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/#post-3571 Answer to: Problem with CloudPanel ADSync https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/#post-3444 Tue, 10 Oct 2023 12:08:35 +0000 Hi Jacob, our customer wants to postpone this matter. I'll probably contact you again early next year.

]]> Support Fabian Meiser https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/#post-3444 RE: Problem with CloudPanel ADSync https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/#post-3421 Thu, 24 Aug 2023 02:04:59 +0000 Support KMI Support https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/#post-3421 Answer to: Problem with CloudPanel ADSync https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/#post-3420 Wed, 23 Aug 2023 13:55:52 +0000 We applied the workaround on the main DC and restarted the CloudPanel Service. Here is the new log. Now there appears to be a problem with JSON tokens. I noticed that some lines are in german. If you need a translation let me know.

 

| INFO  | Quartz.Core.QuartzScheduler              | Scheduler QuartzScheduler_$_NON_CLUSTERED shutting down.

| INFO  | Quartz.Core.QuartzScheduler              | Scheduler QuartzScheduler_$_NON_CLUSTERED paused.

| INFO  | Quartz.Core.SchedulerSignalerImpl        | Initialized Scheduler Signaller of type: Quartz.Core.SchedulerSignalerImpl

| INFO  | Quartz.Core.QuartzScheduler              | Quartz Scheduler created

| INFO  | Quartz.Simpl.RAMJobStore                 | RAMJobStore initialized.

| INFO  | Quartz.Core.QuartzScheduler              | Scheduler meta-data: Quartz Scheduler (v3.3.3.0) 'QuartzScheduler' with instanceId 'NON_CLUSTERED'

  Scheduler class: 'Quartz.Core.QuartzScheduler' - running locally.

  NOT STARTED.

  Currently in standby mode.

  Number of jobs executed: 0

  Using thread pool 'Quartz.Simpl.DefaultThreadPool' - with 2 threads.

  Using job-store 'Quartz.Simpl.RAMJobStore' - which does not support persistence. and is not clustered.

 

| INFO  | Quartz.Impl.StdSchedulerFactory          | Quartz scheduler 'QuartzScheduler' initialized

| INFO  | Quartz.Impl.StdSchedulerFactory          | Quartz scheduler version: 3.3.3.0

| INFO  | Quartz.Core.QuartzScheduler              | Scheduler QuartzScheduler_$_NON_CLUSTERED started.

| INFO  | CloudPanel.SyncService.Tasks.CheckIn     | Executing job: Checking in with CloudPanel.

| ERROR | ServiceManager                           | Unable to retrieve settings for LAN: System.Text.Json.JsonException: The input does not contain any JSON tokens. Expected the input to start with a valid JSON token, when isFinalBlock is true. Path: $ | LineNumber: 0 | BytePositionInLine: 0. ---> System.Text.Json.JsonReaderException: The input does not contain any JSON tokens. Expected the input to start with a valid JSON token, when isFinalBlock is true. LineNumber: 0 | BytePositionInLine: 0.

   bei System.Text.Json.Utf8JsonReader.Read()

   bei System.Text.Json.Serialization.JsonConverter`1.ReadCore(Utf8JsonReader& reader, JsonSerializerOptions options, ReadStack& state)

   --- Ende der internen Ausnahmestapelüberwachung ---

   bei RestSharp.RestClient.ThrowIfError(RestResponse response)

   bei RestSharp.RestClientExtensions.<GetAsync>d__14`1.MoveNext()

--- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde ---

   bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

   bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   bei CloudPanel.SyncService.Helpers.ServiceManager.<GetCloudPanelSettings>d__7.MoveNext()

| ERROR | CloudPanel.SyncService.Tasks.CheckIn     | Error checking into CloudPanel: System.Text.Json.JsonException: The input does not contain any JSON tokens. Expected the input to start with a valid JSON token, when isFinalBlock is true. Path: $ | LineNumber: 0 | BytePositionInLine: 0. ---> System.Text.Json.JsonReaderException: The input does not contain any JSON tokens. Expected the input to start with a valid JSON token, when isFinalBlock is true. LineNumber: 0 | BytePositionInLine: 0.

   bei System.Text.Json.Utf8JsonReader.Read()

   bei System.Text.Json.Serialization.JsonConverter`1.ReadCore(Utf8JsonReader& reader, JsonSerializerOptions options, ReadStack& state)

   --- Ende der internen Ausnahmestapelüberwachung ---

   bei RestSharp.RestClient.ThrowIfError(RestResponse response)

   bei RestSharp.RestClientExtensions.<GetAsync>d__14`1.MoveNext()

--- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde ---

   bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

   bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   bei CloudPanel.SyncService.Helpers.ServiceManager.<GetCloudPanelSettings>d__7.MoveNext()

--- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde ---

   bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

   bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   bei CloudPanel.SyncService.Helpers.ServiceManager.<GetCloudPanelSettings>d__6.MoveNext()

--- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde ---

   bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

   bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   bei CloudPanel.SyncService.Tasks.CheckIn.<Execute>d__1.MoveNext()

]]> Support Fabian Meiser https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/#post-3420 RE: Problem with CloudPanel ADSync https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/#post-3418 Wed, 23 Aug 2023 00:45:49 +0000 Support KMI Support https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/#post-3418 Answer to: Problem with CloudPanel ADSync https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/#post-3417 Tue, 22 Aug 2023 14:43:19 +0000 Thanks for the quick response. We've installed CloudPanel_3.2.0368.1 so the issue with the registry should be resolved. Shall I try the mentioned workaround regardless because of the given error?

]]> Support Fabian Meiser https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/#post-3417 Answer to: Problem with CloudPanel ADSync https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/#post-3415 Mon, 21 Aug 2023 13:05:37 +0000 What version are you on? I think you are running into this issue documented here for 3.2.0354: https://knowmoreit.io/known-issues/

 

ADSync is unable to run with error “Error retrieving CloudPanel users: System.InvalidOperationException: Nullable object must have a value.”

Workaround: There was a mistake on our end that released a 32-bit version of ADSync when it should of been 64-bit. This causes the service to check the WOW6432Node key which does not exist. To fix this issue, export the key and values from HKEY_LOCAL_MACHINE\SOFTWARE\Know More IT\Sync Service to a registry file, edit the file and change the path to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Know More IT\Sync Service and import the registry file. This will be resolved in the next release and look back at the 64-bit registry.

]]> Support KMI Support https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/#post-3415 Problem with CloudPanel ADSync https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/#post-3413 Mon, 21 Aug 2023 11:09:25 +0000 Hello,

I encountered a problem with the CloudPanel. I installed the service according to this article CloudPanel ADSync | CloudPanel Knowledgebase (knowmoreit.io)

The synchronization however ist not working. This is what I found in the logs. It looks like there is a Problem with the registry. But the registry keys appear to be fine (on first glance). Can you help me with this problem? If you need further information let me know.

 

| INFO | Quartz.Core.QuartzScheduler | Scheduler QuartzScheduler_$_NON_CLUSTERED shutting down.
| INFO | Quartz.Core.QuartzScheduler | Scheduler QuartzScheduler_$_NON_CLUSTERED paused.
| INFO | Quartz.Core.SchedulerSignalerImpl | Initialized Scheduler Signaller of type: Quartz.Core.SchedulerSignalerImpl
| INFO | Quartz.Core.QuartzScheduler | Quartz Scheduler created
| INFO | Quartz.Simpl.RAMJobStore | RAMJobStore initialized.
| INFO | Quartz.Core.QuartzScheduler | Scheduler meta-data: Quartz Scheduler (v3.3.3.0) 'QuartzScheduler' with instanceId 'NON_CLUSTERED'
Scheduler class: 'Quartz.Core.QuartzScheduler' - running locally.
NOT STARTED.
Currently in standby mode.
Number of jobs executed: 0
Using thread pool 'Quartz.Simpl.DefaultThreadPool' - with 2 threads.
Using job-store 'Quartz.Simpl.RAMJobStore' - which does not support persistence. and is not clustered.

| INFO | Quartz.Impl.StdSchedulerFactory | Quartz scheduler 'QuartzScheduler' initialized
| INFO | Quartz.Impl.StdSchedulerFactory | Quartz scheduler version: 3.3.3.0
| ERROR | ADSyncService | Error starting service: System.Exception: Unable to find the correct registry values in path
bei CloudPanel.SyncService.Helpers.ServiceManager.GetRegistrySettings()
bei CloudPanel.SyncService.Service.<OnStart>d__3.MoveNext()

]]> Support Fabian Meiser https://knowmoreit.io/support/free/problem-with-cloudpanel-adsync/#post-3413