I did follow that migration KB; I'll try reinstalling on the new server this afternoon/tomorrow morning and see where I get. 

One last item that I forgot about when I created the initial post, I copied over the Connecting Point Computer Center license file from our last install in 2022, confirmed the Install IDs on the setup page matched, but the license count didn't update from the initial 250. 

Appreciate the help on this. 

Is the new Exchange server part of the same Active Directory forest or did you migrate to a completely new environment? If it's the same forest, all you should have had to do is install the new Exchange server, point CloudPanel to the NEW Exchange server, then migrated mailboxes from the old Exhcange server DB to the new one (all incoming traffic should hit the new Exchange first).

For migrating CloudPanel to a new SQL database and server, you can follow this: https://kb.knowmoreit.io/en/migrations. The biggest thing is to make sure on the new server that CloudPanel is running under the correct IIS application pool that is configured for a domain user account that has access.

We are in the process of migrating our existing instance of CloudPanel 3.2.1016 and migrating users to Exchange Subscription Edition and have ran into a number of issues with the migration. The new server is running Server 2025 and SQL Express 2025. When I first attempted to migrate to the new server using the CloudPanel 3.2.1024 download, there was an error regarding the service version mismatch. Several weeks ago we started migrating mailboxes to the database on the new server using powershell, but all mailboxes are showing softdeleted on the old cloudpanel instance. Refreshing doesn't appear to work. Changing the Exchange server to the new servername gives a winrm error, email reports have the same winrm error. I have since taken SQL backups from both servers and removed the new CloudPanel instance. 

Please let me know what we should tackle first as I have put the remaining Exchange services migration on hold until the CloudPanel service is communicating with the new Exchange server and works before I can migrate CloudPanel to the new server. 

Thanks,

Trevor Halsey

I assume what you saw in the log file is it looks like it is running and completely right? It should show jobs starting and stopping. If you can, send the logs to support@knowmoreit.io if it continues to be an issue.

Is it the service.log or reporting.log file I should see something in?

Have updated to latest version today just for you to know. 

Previus time we had some trouble with the Swedish language installed on server. Can that be an issue?

Regards

Leif

I apologize for the delay, but this was held up in moderation for some reaosn. If the SPLA report is missing data, then it is most likely due to the CloudPanel service not running or not communicating properly. This server is responsible for collecting that data on an interval. The first place to check would be the CloudPanel service log files c:\Program Files (x86)\Know More IT\CloudPanel Service\logs

I have scheduled reporting for SPLA but i have never got the data for previus month.

Current always works.

What am i doing wrong or have missed?