Know More IT Forum - Recent Posts

RE: SPLA Report not showing previus month data

KMI Support — Mon, 10 Aug 2026 20:26:59 +0000

I guess it is possible but I wouldn't think so unless it is failing on a conversion, which should show in the log files. The service.log is what we should see something in, but you may need to enable DEBUG mode and restart the service (https://kb.knowmoreit.io/en/enable-debug-mode).

I assume what you saw in the log file is it looks like it is running and completely right? It should show jobs starting and stopping. If you can, send the logs to support@knowmoreit.io if it continues to be an issue.

Answer to: SPLA Report not showing previus month data

leif.burlin@zenbiz.se — Mon, 10 Aug 2026 08:11:34 +0000

I can't see anything wrong in the log files.

Is it the service.log or reporting.log file I should see something in?

Have updated to latest version today just for you to know.

Previus time we had some trouble with the Swedish language installed on server. Can that be an issue?

Regards

Leif

Answer to: SPLA Report not showing previus month data

KMI Support — Tue, 21 Jul 2026 05:12:52 +0000

Hi Leif,

I apologize for the delay, but this was held up in moderation for some reaosn. If the SPLA report is missing data, then it is most likely due to the CloudPanel service not running or not communicating properly. This server is responsible for collecting that data on an interval. The first place to check would be the CloudPanel service log files c:\Program Files (x86)\Know More IT\CloudPanel Service\logs

SPLA Report not showing previus month data

leif.burlin@zenbiz.se — Fri, 26 Jun 2026 11:45:59 +0000

VERSION: 3.2.1007.1

I have scheduled reporting for SPLA but i have never got the data for previus month.

Current always works.

What am i doing wrong or have missed?

Answer to: Route by Sender Install

KMI Support — Thu, 30 Apr 2026 13:28:25 +0000

Can you please check the event logs on the server for more details?

Route by Sender Install

lthompson — Thu, 30 Apr 2026 01:01:37 +0000

Error installing Transport Agent. It has been unblocked as a file. PS execution policy changed.

RE: Domain Overview / SPLA Report

madpad — Tue, 24 Mar 2026 14:47:48 +0000

Just sent you the logfile. And yes in the Bin directory I see the dlls.

RE: Domain Overview / SPLA Report

KMI Support — Mon, 23 Mar 2026 23:30:39 +0000

I think something else is going on. Can you email the CloudPanel logs to support@knowmoreit.io?

Also, if you look here in this directory, you should see Microsoft.ReportViewer.* dll files. Can you confirm that?

C:\Program Files (x86)\Know More IT\CloudPanel\bin

Answer to: Domain Overview / SPLA Report

madpad — Mon, 23 Mar 2026 14:42:09 +0000

Installed them as well, but it still shows the same message: Missing System CLR Type for SQL Server 2014 when I try to install the reporter. (I did a reboot)

No this server was never moved, but we did an upgrade from version 3.2.0330 to CloudPanel 3.2.1022 last year, so if that was installed in some version in between, we maybed missed it.

RE: Domain Overview / SPLA Report

KMI Support — Mon, 23 Mar 2026 14:27:42 +0000

Yes. If your system doesn't have that then you will need to install what it needs. If it is prompting for you CLR types, you can probably get that from here: https://www.microsoft.com/en-us/download/details.aspx?id=100451

For some reason I am thinking that may also have a prerequisite, but you will need to see if it prompts you for it.

Normally the CloudPanel installer will prompt to install the CLR types. Was this moved from another server?